Presenting Social Network Roadmap at SocialDevCampChicago
The Social Network Roadmap enables established organizations to onboard Web 2.0 and social networks more quickly because it is a measured adoption approach that mitigates risk. As I learned while...
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Social Networking Conference: Jeff Bruce on Enterprise Digital Networks
Social Networking Conference: Jeff Bruce on Enterprise Digital Networks summarizes how Dow Jones helps firms develop business and relationship intelligence. Social networking & business information...
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Preview: PanIIT Enterprise Social Networking Panel
Preview: PanIIT Enterprise Social Networking Panel is my final update on the panel I’m running at PanIIT on October 9, 2009, in Chicago. For bios on the panelists and more detail on takeaways, please...
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Enterprise Social Business Engagement Software Preview: Mike Talbot, Alterian
At the enterprise social business engagement Engaging Times Summit, Mike gave an overview of the Alterian software stack and a preview of their new platform. The key takeaway is that Alterian is not a...
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Chicago-Style Innovation 2013
Chicago-Style Innovation is my notes from Lightbank Innovation Day, which took place on 9 May 2013 at the City Winery (presentations) and Lightbank’s offices (networking). Throughout the day, it was...
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Customer Success and Experiential Social Media
Customer success and experiential social media identifies three pitfalls that too often prevent customer success initiatives from attaining their potential for improving customer experience. In case...
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Ethnographic Research Cross Border Business
Ethnographic research for cross border business shows how to apply ethnographic research of social media to reducing the risks and costs of doing cross border business and deals. Ethnographic research...
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Why Design Will Eat User Documentation
As Marc Andreessen once quipped, software is “eating the world,” embedding itself in all material and digital products. The basis of his remark was that digital interaction was an order of magnitude...
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